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Faq
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FAQ's

You have questions ..... We have the answers.
What is MonsterBuyBack?
MonsterBuyBack is a simple, no-risk service for people to cash in on the investment they've made in their existing devices, so that they can keep up with the latest trends in technology.
Does MonsterBuyBack's service cost me anything?
No way! From start to finish, MonsterBuyBack's service is completely free to use. We always cover shipping and postage costs. Just send us your used devices free of charge, and we'll send you the cash.
What items does MonsterBuyBack accept?
MonsterBuyBack accepts cell phones, tablets, e-readers, gaming consoles, mp3 players, and video games.
Does my price quote ever expire?
Yes, MonsterBuyBack's offers expire in 21 days. As technology evolves, demand changes and pricing is updated. We guarantee our offers for 21 days.
How do I redeem a promotion code?
If you have a promotion code, it can be entered on the last step of your checkout.
How do I qualify for free shipping?
As long as your items have a value of at least $1, shipping is covered by us. When you place your exchange, you'll receive a packing slip and a pre-paid USPS Priority postage to mail your devices.
Does MonsterBuyBack supply free shipping materials?
Yes, as long as your price quote has a value of $15 or more, we'd happily provide you with the shipping materials needed to send your devices.
How long will it take for me to get paid?
ASAP! Devices mailed from within the United States typically takes 2 to 5 days to reach us, depending on your location. Once we receive your devices, we will inspect them within 1 to 2 business days and you will be paid via the method you selected.
How do payments via check work?
You will receive email confirmation once your exchange has been processed and all devices have been accepted. Your check will be mailed 1 to 2 business days after the exchange is completed.
How do payments via PayPal work?
Once all the items in your exchange are processed and accepted, you will receive email notification and a deposit will be made into your PayPal account using the email address you gave us.
How do I know if my ESN is clear?
You can verify that the phone's ESN is clear by contacting the wireless service provider.

AT&T: 1-800-331-0500
Verizon: 1-800-922-0204
T-Mobile: 1-800-866-2453
Sprint: 1-888-211-4727
Do I need to worry about my personal data on my devices?
No, MonsterBuyBack will remove any personal data from all the devices we receive. We will factory reset on all cell phones, removing things like pictures, contacts, etc. Please remove any SIM card prior to shipping your phone to MonsterBuyBack. If we receive any SIM cards, it is our policy to destroy them for your protection.

If there's anything that we didn't cover, please feel free to contact us.


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