Pick the right condition.
Be honest and your offer stays the same at inspection. When in doubt, pick the lower grade.
The four grades
Like new
No scratches or marks. Works perfectly. Battery and all functions OK.
Looks like it just came out of the box.
- No scratches or marks anywhere, even up close
- Screen, cameras, Face ID / Touch ID, buttons and charging all work
- Any scratch you can see: pick Good
Good
Light wear or small scratches you notice up close. Works perfectly. No cracks.
Most phones are Good.
- Light scratches or scuffs you notice up close
- Small marks on the frame or edges
- Everything works perfectly
- Any crack, even a hairline one: pick Damaged
- Dents or heavy wear: pick Damaged
Damaged
Cracked screen or back, heavy wear or dents, or a part that doesn't work (camera, Face ID, buttons, display).
We still make an offer.
- Cracked screen or back glass
- Heavy wear or dents
- Lines, spots or dead areas on the display
- Camera, Face ID, a button or a speaker not working
- Won't turn on or charge: pick No power
No power
Won't turn on or charge, even after charging for 30 minutes.
We still make an offer.
- Won't turn on, even after 30 minutes on a charger
- Won't charge at all
- Turns on but has a problem: pick Damaged
What we check
Screen and body, display, touch, cameras, Face ID / Touch ID, speakers and microphones, buttons, charging, battery health, and that the device is not locked, blacklisted or financed. [CONFIRM checklist]
Not sure? Answer 4 quick questions
- Does it turn on and charge? If no, pick No power.
- Any crack, dent, or part that doesn't work? If yes, pick Damaged.
- Any scratch or scuff you can see up close? If yes, pick Good.
- None of the above? Pick Like new.
No bait and switch.
Lowered offers are the top complaint about online buyback sites. Here is exactly how we handle a difference.
- Checked against what you pickedWe grade your device with the same guide you used. Pick honestly and your price stays the same.
- The reason, in writingIf something is different, we email exactly what we found and the new price, with photos of the issue [CONFIRM].
- Your choiceAccept the revised offer, or we ship your device back free.
- 7 full days to decideIf we don't hear from you within 7 days, the revised offer is accepted and paid out.