Simple from start to paid.
No fees, no haggling. Here is exactly what happens.
The four steps
Choose your device
Answer 5 quick questions and see your price. It is locked for 21 days.
Ship it free
We email you a prepaid USPS label with up to $100 of USPS insurance included. Just pack it and drop it off.
We inspect it
We check your device against the condition you picked.
Get paid
Paid 1 business day after inspection by PayPal, Venmo, Zelle or check.
Condition guide
Four grades: Like new, Good, Damaged, No power. Most phones are Good.
If we find a difference
If we find a difference, we email a revised offer. You can accept it or get your device back free. If we don't hear from you within 7 days, the revised offer is accepted and paid out.
Before you ship
Back up and erase your device. Sign out of iCloud or Google and turn off Find My. Remove the SIM card and any case. Pack it snugly with your label attached.
Ship it with confidence.
Free, prepaid label
USPS Priority Mail. Use any sturdy box for all your devices. We email the label after checkout; we don't mail labels or shipping kits. No printer? Show the USPS QR code from your label email at any Post Office and they'll print the label for you. Questions? Write to info@monsterbuyback.com.
Up to $100 of USPS insurance
Your prepaid USPS Priority Mail label includes USPS insurance for up to $100.
Tracked the whole way
Follow your box from drop-off to payout on your order page. The link is in your label email.
Get a drop-off receipt
Ask the counter for a receipt. It proves when your box left your hands. If a carrier ever loses a box, we file the claim for you. [CONFIRM]
What happens when your box arrives.
- Logged inWe scan your box and match it to your order number.
- Checked against your gradeScreen and body, display, touch, cameras, Face ID / Touch ID, speakers, buttons, charging, battery, and an IMEI check for blacklist or finance locks. [CONFIRM checklist]
- ErasedYour data is wiped before the device goes anywhere else. [CONFIRM]
- Paid1 business day after inspection, by PayPal, Venmo, Zelle or check.
Every device is checked by our team at our shop in Chambersburg, PA.
No bait and switch.
Lowered offers are the top complaint about online buyback sites. Here is exactly how we handle a difference.
- Checked against what you pickedWe grade your device with the same guide you used. Pick honestly and your price stays the same.
- The reason, in writingIf something is different, we email exactly what we found and the new price, with photos of the issue [CONFIRM].
- Your choiceAccept the revised offer, or we ship your device back free.
- 7 full days to decideIf we don't hear from you within 7 days, the revised offer is accepted and paid out.
Selling to us vs. a carrier trade-in
A carrier deal can make sense if you're upgrading and staying put. Here's the difference.
| Question | MonsterBuyBack | Typical carrier trade-in |
|---|---|---|
| How you're paid | Money by PayPal, Venmo, Zelle or check | Usually monthly bill credits, often spread over 24 to 36 months |
| When | 1 business day after inspection | A little each month, while you stay |
| Do you have to buy something? | No | Usually tied to a new phone, upgrade or line |
| If you switch carriers or plans | Doesn't matter. The money is yours. | Remaining credits usually stop, and any phone balance comes due |
| Price before you ship | Public on every model page, locked for 21 days | Depends on the promotion |
| If the condition doesn't match | Revised offer in writing. Accept it or get your device back free. | Credit may be lowered or reversed after inspection |
Carrier terms vary and change often, so read your carrier's promotion terms. Based on Verizon, AT&T and T-Mobile promotion FAQs, October 2026.